Privacy Policy

It is Tepo's policy to respect your privacy regarding any information we may collect while operating our websites. This Privacy Policy applies to https://tepo.app, all sub-domains including https://portal.tepo.app and other products from Tepo (hereinafter, “us”, “we”, or “https://tepo.app/“). We respect your privacy and are committed to protecting personally identifiable information you may provide us through our websites and products. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our websites and products, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through our websites and products and does not apply to our collection of information from other sources.

I. WHAT WE DO WITH YOUR INFORMATION

When you install or purchase a product of Tepo, as part of the installing or buying process, we are automatically able to access certain types of information from your Shopify account:

  • User information: Store owner's name, Email address, Store Address, Phone
  • Store information: Store domain, Shopify plan, Products, Orders
  • Activity status of our product: install, uninstall, upgrade, downgrade
  • Browser and Operating system that uses our app

This information will only be used for product operation and customer services such as support, customization, refund… We do not display this information publicly or use it for personal purpose. We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Tepo may collect statistics about the behavior of visitors to its website https://tepo.app and its sub-domain https://portal.tepo.app for research purposes only. We do not display this information publicly or provide it to others.

We do not store any information of your customers. All information related to customer orders will only be used to send to fulfillment.

We do NOT collect data of your payment method or your customers' payment, nor do we have any permission to see or take action on.

Email marketing: When you install a product of Tepo, you agree to provide us your email address and we may send you emails about product instructions, new products, promotion and other updates. You can always unsubscribe from our email system or contact support@tepo.app to opt-out of all services.

II. CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@tepo.app.

III. E-COMMERCE

Currently all transactions in app is handled via Shopify billing, we do not collect any personal and financial information. For transactions created via website https://tepo.app and https://portal.tepo.app, they will be processed through online payment such as Paypal or Payoneer. In few cases, Tepo collects personal information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Tepo. We does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

IV. DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of services.

V. EUROPEAN RESIDENT

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

VI. THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our websites or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

VII. SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

VIII. COOKIES

To enrich and perfect your online experience, Tepo uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We uses cookies to help Tepo identify and track visitors, their usage of https://tepo.app/ and https://portal.tepo.app, and their website access preferences. These cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your name or e-mail address is.

By continuing to navigate our websites and products without changing your cookie settings, you hereby acknowledge and agree to Tepo’s use of cookies.

Tepo's visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Tepo's websites and products, with the drawback that certain features of Tepo's websites and products may not function properly without the aid of cookies. To disable cookies set by Tepo, simply contact us at support@tepo.app and we will provide you with an opt-out.

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. 

IX. AGE OF CONSENT

By using our websites and products, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use our websites and products.

X. CHANGES TO THIS PRIVACY POLICY

Although most changes are likely to be minor, Tepo may change its Privacy Policy from time to time, and in our sole discretion. Tepo encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

XI. CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at support@tepo.app